Help with Vertex Maps for iPhone, Android, and vertexmaps.com.
Email [email protected]. We will respond as soon as we can.
Tell us what you were trying to do and what happened. If relevant, include your device model, operating-system version, Vertex version, and a screenshot. Never send us a password or one-time sign-in code.
For account, billing, or subscription help, email us from the address you use to sign in to Vertex. App Store subscriptions can be viewed or cancelled in your Apple ID subscription settings. Android subscriptions can be managed in Google Play subscription settings.
In the app, open Account settings and choose Delete Account. You can also email [email protected] from the address you use to sign in, with the subject “Delete my Vertex Maps account.” Never include your password or sign-in code.
Account deletion removes your email address and synced tracks, markers, lines, and activities from our systems within 30 days. We keep purchase records required for tax or legal reasons, and a minimal account identifier and deletion timestamp to prevent outstanding sessions from restoring deleted content. Local maps and activities remain on your device until you remove them.
Deleting your account does not cancel your subscription. Cancel through Apple, Google Play, or your web billing provider to stop future charges. To request deletion of specific saved data while keeping your account, email support from your sign-in address and describe the data you want removed.
Vertex is a planning tool. Weather, terrain, avalanche, trail, and airspace information may be incomplete, delayed, or inaccurate. For emergencies, contact the appropriate local emergency service.